Sucess - I hope

Internet Connection: We have had problems from day one with connecting our Laptop wirelessly to the Desktop. At the start it was intermittent but then it didn't work at all. Joe looked at it, Telecom looked at it, we got our Guru out, we downloaded new drivers, etc etc. In the end our Guru thought it could be the modem so we got Telecom to send a new one. After setting up the new modem, naturally it still didn't work.

I phoned Telecom again and spoke to Philip - he spoke good English (which was a great help) and he seemed to know what the problem was after about 15 minutes of testing. There was it seems a very rare security compatibility problem with some Thomson modems and after another 15 - 20 or so minutes he got us up and going. Well so far anyway.

We have re-booted the Laptop and it worked so we shall see how it pans out over the next couple of weeks.

Telecom wanted the old Modem back but I won't send it for a week or so to see if it works OK.
Also I will try to get them to pay our Gurus bill !!
We shall see.