So we made a claim and it was approved. This was last October and now after all this time it has been completed - no thanks to the insurance company IAG who we are with through the BNZ. They have been a problem from day one.
At the start as we heard nothing in response to our letter sending in the quote. So we phoned them and found they had misplaced our letter; then said we didn't need an assessor then said we did; then said they would pay on the quote then said they would need an invoice and now the plumber has complained that he still hasn't been paid notwithstanding our sending the Invoice in on the 14 December.
They say the reason they haven't paid is the P O Box we sent it to is incorrect (Sales Section not Claims Section) although nowhere do they say the Box number on their invoice is not the one you make claims to. This morning they said the correct Box number is in the Policy Document. It isn't.
What I find unbelievable is the person I spoke to this morning seemed to think if it was sent to the so called wrong Box number then the Sales people just ignore it. Anybody with half a brain would have sent it on to the correct Section and advised us accordingly.
As it happens this afternoon I received the latest Policy Document and it would seem it is still wrong. Anyway I have emailed the BNZ to complain and we will see what happens.
